70% of Wells Fargo’s customer interactions are digital

NEW YORK CITY — Nearly 70% of Wells Fargo’s interactions with its clients are digital as it continues to invest and enhance its digital banking channels, Jazz Samra, head of collaborations at the $1.9 trillion bank, stated at Finovate Fall 2023.   Wells Fargo is rotating its digital technique far from cross-selling to focusing on client experience, […]