Bank of America’s AI-driven chatbot

Bank of America’s AI-driven chatbot Erica has actually gone beyond 1.5 billion customer interactions because its 2018 launch, the bank stated today in its 2nd quarter incomes discussion. The chatbot amounted to 166 million customer interactions in the quarter, up 35% year over year, according to the discussion. WHY IT MATTERS: Before Erica, “all of [the interactions] would […]


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