Banking

Barclays utilizes automation for CX

Barclays PLC is aiming to increase its financial investment in innovation and automation to enhance client experience and lower expenses.  The business reported a boost in running expenses of 6% year over year to £3.9 billion ($4.4 billion) in the 2nd quarter, driven by “continued investment in talent, systems and technology,” the business’s revenues discussion mentioned. […]

Gabriel

A news media journalist always on the go, I've been published in major publications including VICE, The Atlantic, and TIME.

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