Banking

CFPB Blog Post Highlights Resources for Spanish-Language Customers

In a brand-new article today, the CFPB highlighted its resources readily available to assist banks serve their Spanish-speaking consumers. Resources consist of Spanish translations of pre-paid card design kinds; negative action sample notifications; house mortgage origination files and pamphlets; early intervention stipulations for home loan servicers; credit reporting notifications; and a financial obligation collection design recognition notification.

“Broad access to clear and relevant information helps promote competitive markets and strengthens relationships between financial services providers and their customers,” the bureau stated in the article. “Sometimes, access to clear information is missing from interactions with customers who have limited proficiency in English. Competitive, transparent and fair markets are supported by providing translations of disclosures in the customer’s preferred language, along with the corresponding English-language disclosures.”

Gabriel

A news media journalist always on the go, I've been published in major publications including VICE, The Atlantic, and TIME.

Related Articles

Back to top button