Listen: How voice information can decrease scams and ease consumer friction

Sixty-3 percent of participants to a current study believe resetting their password is a substantial hassle and 14% would rather be stuck in rush-hour traffic than reset their password. And paradoxically, at one organization, scammers had the ability to pass knowledge-based concern barriers 92% of the time, while real clients properly addressed the concerns just about […]


A news media journalist always on the go, I've been published in major publications including VICE, The Atlantic, and TIME.

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