Listen: Tech identifies consumer feelings, objectives by intonation

“Your call may be recorded for quality assurance.” Customer service systems typically automate call recording and processing analysis, however you can inform a lot by spotting the tone of a discussion. Los Angeles-based Behavioral Signals states its innovation is more reliable than human beings at identifying compassion and objective. Rather than trying to spot the real […]


A news media journalist always on the go, I've been published in major publications including VICE, The Atlantic, and TIME.

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