Listen: The most current CX pattern in digital banking is on-screen voice

The most current pattern in digital banking consumer experience is including on-screen voice, which enables consumers to change from chat or other self-serve experiences to consulting with an individual within a mobile app or digital banking website. In today’s episode of “The Buzz” podcast, Dan Michaeli, CEO and co-founder of customer support platform Glia, informs […]


A news media journalist always on the go, I've been published in major publications including VICE, The Atlantic, and TIME.

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