Payments status updates make up 80% of Citi inquiries

TORONTO — Eighty percent of inquiries throughout Citigroup’s 96-country network — that includes more than 200 million customers — are payment status inquiries.  Pre-recognition abilities might bring that number down for banks, Debopama Sen, co-head of worldwide payments and receivables at the $2.4 trillion Citi, stated at the Sibos 2023 occasion today. As payments […]