Podcast: Crafting a sweet client experience

The cookies might be pre-packaged in plastic, however human touch stays important to neighborhood banking. On the current episode of the ABA Banking Journal Podcast — sponsored by IntraFi Network — first Security Bank EVP Kelli Nielsen goes over how the retail banking client experience is altering in the post-COVID age and why in-branch activity stays essential. Nielsen likewise discusses her bank’s method to skill management in a tight labor market and — as an ABA Stonier Graduate School of Banking alumna and board of advisers member — goes over the Women of Stonier effort.

If you can’t see the audio gamer above, click on this link to listen to today’s episode.

This episode is sponsored by IntraFi Network.

In this episode:

Kelli Nielsen
EVP, Retail Banking and Marketing
first Security Bank

Evan Sparks
ABA Banking Journal

Marlee Ribnick
Senior Writer
ABA Banking Journal


A news media journalist always on the go, I've been published in major publications including VICE, The Atlantic, and TIME.

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