The cookies might be pre-packaged in plastic, however human touch stays important to neighborhood banking. On the current episode of the ABA Banking Journal Podcast — sponsored by IntraFi Network — first Security Bank EVP Kelli Nielsen goes over how the retail banking client experience is altering in the post-COVID age and why in-branch activity stays essential. Nielsen likewise discusses her bank’s method to skill management in a tight labor market and — as an ABA Stonier Graduate School of Banking alumna and board of advisers member — goes over the Women of Stonier effort.
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This episode is sponsored by IntraFi Network.
In this episode: