Podcast: Step-by-Step IT Transformation at a Community Bank

At a neighborhood bank with restricted personnel and resources, tech improvement is everything about setting top priorities. On the most recent episode of the ABA Banking Journal Podcast, sponsored by IntraFi Network, Old Point National Bank CTO Pinkaj Klokkenga talks about how she is setting and advancing these top priorities at her Hampton Roads location neighborhood bank. In the episode, Klokkenga talks about:

  • Her experience in IT and at the Federal Reserve Bank of Richmond prior to signing up with a neighborhood bank.
  • Early IT wins for Old Point National Bank in the COVID age, consisting of online scheduling, ATM upgrades to be ITM-compatible and revamping online account opening.
  • How to determine the tech skillsets a neighborhood bank requirements and depend on suppliers for assistance.
  • How to stabilize obligation for customer services with the lines of company.
  • In a job-seeker’s market, the value of providing leading IT skill a series of interesting and innovative work chances.

If you can’t see the audio gamer above, click on this link to listen to today’s episode.

This episode is sponsored by IntraFi Network.

In this episode:

Pinkaj Klokkenga
Chief Technology Officer
Old Point National Bank

Evan Sparks
ABA Banking Journal


A news media journalist always on the go, I've been published in major publications including VICE, The Atlantic, and TIME.

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