RBC aims to enhance CX; Q2 costs up 22%

Gabriel 27/05/2023

1 Less than a minute

RBC looks to improve CX; Q2 spending up 22%

Royal Bank of Canada’s discretionary and tech-related expenditures increased by 22% for the 2nd successive quarter as the bank aims to continue enhancing its digital offerings to clients through AI. “We’re currently investing in technology to further modernize our client tools and infrastructure to drive scalable growth in the future,” David McKay, president and chief […]

Gabriel 27/05/2023

1 Less than a minute

Gabriel

A news media journalist always on the go, I've been published in major publications including VICE, The Atlantic, and TIME.

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RBC aims to enhance CX; Q2 costs up 22%

Gabriel

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