Trezor Discussion board: neighborhood assist and troubleshooting | by SatoshiLabs | Jun, 2021

A brand new buyer assist useful resource is now out there for Trezor customers. Trezor Discussion board, situated at https://discussion is a public neighborhood discussion board the place customers can ask questions associated to Trezor {hardware} wallets, Trezor software program interfaces, and Bitcoin and different cryptocurrencies.

To make use of Trezor Discussion board, new customers might want to create a consumer profile by offering an e-mail tackle and a password. On your privateness, it’s best to create a brand new e-mail tackle for this function. As soon as registered, customers will be capable to ask and reply to questions by posting new threads within the out there classes. The discussion board might be searched and posts might be seen with no need to register.

Trezor Discussion board has been launched to be able to get rid of the excessive quantity of rip-off teams posing as Trezor on Telegram and Reddit. As a part of these efforts, Trezor’s official Telegram group will probably be deactivated. No official SatoshiLabs or Trezor representatives will probably be out there by way of Telegram.

Anybody who contacts you on Telegram claiming to be a Trezor Assist agent or in any other case affiliated with Trezor ought to be thought of a scammer and instantly blocked and reported.

The official Trezor subreddit, r/TREZOR, will stay lively for the foreseeable future. Direct messages (DMs) from scammers pretending to be Trezor assist are nonetheless a significant concern on Reddit, so keep in mind that official Trezor assist won’t ever DM you first. The Trezor subreddit will proceed to be carefully moderated and swift motion will probably be taken towards any try to defraud customers.

This neighborhood discussion board is supposed to be a spot to search out solutions to incessantly requested questions and resolve widespread points with no need to open a assist ticket.

The Trezor assist portal will stay in place for individuals who want one-to-one e-mail assist, however we hope that our prospects will use the discussion board to see if they will discover solutions there earlier than opening a ticket, permitting us to enhance our response time to extra advanced and particular assist queries.

If you don’t remedy your situation via utilizing the discussion board, you may nonetheless contact Trezor assist and open a ticket. Assist tickets are handled so as of submission, so you will want to attend for a response. Don’t open a number of tickets for a single situation, it is not going to end in faster response, in actual fact it slows down the method for everybody.

Search earlier than posting
Devoted Trezor assist brokers will average the discussion board and reply questions raised by customers. Earlier than asking your query, use the search bar on the prime of the positioning to examine if one other consumer has requested the identical query and a solution has already been given.

You might not obtain a reply should you ask a query that has already been raised and answered. Duplicate questions will probably be eliminated periodically or merged into one thread, to maintain info accessible and simple to learn.

Embody all related info that you may share publicly
In case your query shouldn’t be already addressed or beneath dialogue in an open matter, be happy to create a brand new matter and ask your questions there. Be sure you embrace all particulars that may assist troubleshoot your downside, particularly whether it is technical in nature.

By no means share delicate info equivalent to your actual identify, location, seed phrase or passphrase on the discussion board. Different info particular to your situation equivalent to transaction IDs, addresses and public keys shouldn’t be shared publicly.

Trezor Assist brokers might ask for particulars associated to your downside, equivalent to addresses and transaction IDs, or your order token. Solely talk these particulars by direct message. All official Trezor representatives are recognized by a protect icon and a aptitude describing their position, as proven under.

Bear in mind to be civil and conduct your self respectfully when talking with Trezor assist employees, or your entry could also be restricted.

On Trezor Discussion board, it is possible for you to to interact with Trezor assist employees in addition to the Trezor neighborhood by posting your question within the acceptable class.

Over time, this could develop into an intensive useful resource overlaying any and all aspects of {hardware} pockets and cryptocurrency expertise, with a give attention to reaching sturdy safety and enhanced privateness utilizing your Trezor machine.

Particular questions can nonetheless be directed to our private Assist brokers by emailing, however troubleshooting your machine utilizing the guides posted on the discussion board might assist get to the foundation of the difficulty extra rapidly and in some instances assist repair your situation instantly.

Suggestions and assist for fixing points together with your {hardware} pockets or Trezor suite interface might be discovered right here:

Orders and delivery
For assist with an order you may attain out to one in every of our Neighborhood Assist moderators by posting a brand new thread and offering your monitoring quantity. Details about any anticipated provide delays might be discovered on this class.

Cash and Transactions
Study extra about supported cryptocurrencies and resolve transaction issues equivalent to unconfirmed transactions, and community charges and sending crypto to the fallacious addresses.

Third-party wallets
For details about how you can use Trezor to safe and handle cash via third-party wallets and interfaces. We are able to’t present assist for different firms’ merchandise.

For extra details about utilizing and securing cryptocurrencies, and normal questions on networks, Trezor gadgets and different miscellaneous questions, take a look at the next classes:

  • Safety
    Study extra concerning the safety instruments Trezor {hardware} wallets present and how you can safe your cryptocurrencies for the long run.
  • Exchanging cryptocurrency with Trezor
    All it’s good to learn about shopping for, promoting and exchanging cryptocurrencies on to and out of your pockets utilizing Trezor Suite.
  • Basic subjects
    A spot to learn up on details about Trezor and the broader ecosystem, and to ask any questions that don’t match within the different classes.

Michael Evans

Professional writer, editor, and producer with over a decade of experience. I'm an experienced editor who has written for a variety of publications, and I specialize in editing non-fiction articles, news, and business blogs.

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